Responsible Gaming at kh44

Section 1

18+ Age Restriction

kh44 takes its age verification obligations extremely seriously. When you register a new account, you are required to confirm — via a checkbox declaration — that you are aged 18 or above. This declaration is legally binding. However, kh44 also conducts independent Know Your Customer (KYC) verification checks to confirm the identity and age of every player before any withdrawal request is processed.

During KYC, you will be asked to submit a government-issued identity document such as a National ID card, passport, or driving licence. The name and date of birth on that document must match the details you provided at registration. If our verification team identifies a discrepancy, or if the document reveals that a player is under 18, the account will be permanently closed, all funds will be handled in accordance with our terms, and the incident will be logged and reviewed.

kh44 uses age-estimation tools and cross-references payment method data (for example, bKash and Nagad accounts registered under an adult's name) as additional signals during onboarding. Any account flagged as potentially belonging to a minor is suspended immediately, pending a full manual review by our compliance team.

Section 2

Signs of Problem Gambling

Gambling is a popular form of entertainment for millions of Bangladeshi adults — from cricket betting during the BPL season to spinning slots and playing live casino games. For the vast majority of players, it remains a fun and controlled leisure activity. However, for a smaller group of people, gambling can develop into a compulsive behaviour that causes real harm to financial wellbeing, family life, and mental health. Recognising the early warning signs is the first and most important step toward getting help.

kh44 encourages every player to ask themselves the following questions honestly and regularly. If you find yourself answering "yes" to several of these, it may be time to reach out to our support team or use one of our responsible gaming tools.

• You spend more money on gambling than you originally planned or can afford.
• You chase losses — continuing to bet in an attempt to recover money you have already lost.
• You find yourself thinking about gambling constantly, even at work, school, or during family time.
• You feel anxious, irritable, or restless when you try to cut down or stop gambling.
• You have borrowed money, sold belongings, or failed to pay bills in order to fund gambling activity.
• You lie to family members or friends about how much time or money you spend gambling.
• You use gambling as a way to escape stress, anxiety, depression, or problems in your personal life.
• You have made repeated failed attempts to reduce your gambling or stop altogether.
• Gambling has damaged an important personal or professional relationship.
• You continue to gamble even when you know it is causing you harm.

If any of the above warning signs are familiar, please do not hesitate to act. kh44 is here to help. You can activate a time-out, request self-exclusion, or speak with a member of our support team at any time — 24 hours a day, 7 days a week. There is no shame in asking for help. Taking action early is the most effective way to prevent a manageable concern from becoming a serious problem.

Section 3

Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available on the kh44 platform. When you self-exclude, your account is suspended and you are blocked from logging in, placing bets, or accessing any gaming content for the duration you specify. Any active promotional bonuses are forfeited, and any pending withdrawal requests that were already approved will still be processed to your registered bKash, Nagad, or Rocket account.

kh44 offers two types of self-exclusion:

How to activate self-exclusion at kh44:

1. Contact our Support Team — Reach out via live chat (available 24/7 on site) or send an email to [email protected] with the subject line "Self-Exclusion Request".
2. Specify Your Preference — Tell the support agent whether you want a temporary exclusion (and for how long) or a permanent closure. You do not need to provide a reason, though sharing your situation helps us direct you to the most appropriate resources.
3. Verify Your Identity — For security purposes, our team will ask you to confirm your registered name and the mobile number associated with your account before processing the request.
4. Confirmation Issued — Your self-exclusion will be activated within one hour of identity verification. You will receive a written confirmation to your registered email address. Any pending withdrawal will be processed to your wallet within the normal timeframe.
5. After the Exclusion Period — If you chose a temporary exclusion and wish to reactivate, you must contact support again. A cooling-off period of 24 hours is applied before reactivation to ensure the request is considered thoughtfully.

Section 4

Deposit & Spending Limits

Setting a deposit limit is one of the most practical ways to stay in control of your gambling budget. kh44 allows you to define the maximum amount of money you are willing to deposit into your account over a specific time window, measured in Bangladeshi Taka (BDT). Once you reach your chosen limit, no further deposits will be accepted via bKash, Nagad, Rocket, Upay, or Visa until the time period resets or you request a change.

Reducing a limit takes effect immediately. This is intentional — if you decide you need to spend less, that decision is honoured without delay. Increasing a limit, on the other hand, requires a mandatory cooling-off notice period (24 hours for daily, 7 days for weekly, 30 days for monthly). This built-in delay protects players from impulsive decisions made in the heat of the moment.

To set or adjust your deposit limit, contact our support team via live chat or at [email protected]. Our agents will guide you through the process and confirm the change in writing. We recommend reviewing your limits at the start of each month to ensure they still reflect your current financial situation.

Section 5

Time-Out & Cool-Off Features

Sometimes you may not want a full self-exclusion — you simply need a short break. kh44's time-out feature allows you to temporarily suspend your account for a defined short period without the formality and permanence of self-exclusion. During a time-out, your account is locked, login is blocked, and no marketing communications will be sent to you. Your balance is preserved and available when you return after the cool-off period ends.

Reality Check Reminders. In addition to time-out periods, kh44 provides on-screen reality checks during active gaming sessions. These pop-up notifications appear at intervals you define (every 30 minutes, 60 minutes, or 90 minutes) and display your current session duration and the net amount wagered. Reality checks act as a gentle nudge to pause and reflect — they are not alarms, but they serve as an honest mirror of your play activity.

To activate a time-out or configure your reality check intervals, contact our 24/7 support team via live chat or email [email protected]. Time-out requests are processed immediately — your account will be locked within minutes of the request being confirmed.

Section 6

Getting Help & Support

Asking for help is a sign of strength, not weakness. If you believe that your gambling is becoming a problem — or if someone close to you is concerned about your play — kh44's support team is available at any hour to listen, advise, and take action on your behalf. We will never judge you for reaching out. Our team is trained in responsible gaming best practices and can connect you with both in-platform tools and external support resources.

External Support Resources. kh44 also encourages players who need more structured support to reach out to independent organisations. While specific helpline numbers in Bangladesh may vary, general mental health and counselling services are accessible through government health facilities and NGOs operating in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. Speaking to a trusted friend, family member, or healthcare professional is always a valuable first step.

Section 7

Safer Gambling Tips

The best responsible gaming strategy is a proactive one. Rather than waiting until gambling becomes a problem, we encourage all kh44 players to build healthy habits from the very beginning of their gaming journey. The following guidelines are designed to help you keep gambling fun, affordable, and firmly in your control.

Section 8

Protecting Young People

kh44 is fully committed to ensuring that minors — anyone under the age of 18 — cannot access the platform. While our KYC and registration processes provide strong in-platform safeguards, we also recognise that devices and internet connections are shared in many Bangladeshi households. Parents and guardians play a crucial role in preventing underage access to online gambling sites.

If you share a device with children or teenagers, we strongly recommend taking the following precautions:

• Never save your kh44 username or password in the device's browser or password manager where minors could access it.
• Always log out of your kh44 account fully after each session, especially on shared devices or family phones.
• Use parental control software on shared computers, tablets, and mobile phones to block access to gambling-related websites.
• Consider setting up a separate user profile on shared devices so children cannot see your browsing history or saved accounts.
• Keep your bKash, Nagad, or Rocket mobile wallet PIN strictly private so minors cannot initiate deposits on your behalf.
• Talk openly with older teenagers about the risks of gambling so they understand why access is restricted to adults only.

If you suspect that a minor has accessed your kh44 account or attempted to open their own account, please contact our support team immediately at [email protected]. We will investigate promptly, take all appropriate action, and guide you through securing your account going forward. The safety and wellbeing of young people is a non-negotiable priority for kh44.